Family won't stand for 'stone cold' Dominos delivery pizza, stages protest inside store

Unlike revenge, delivery pizza is a dish best served hot.

Members of a British family were disappointed when their delivery order from their local Domino’s arrived over an hour after they ordered it, according to Gloucestershire Live.

On Oct. 5, Fay James placed an order of “medium pizza, chicken strips, garlic pizza bread, two lots of dough balls and wedges” for herself, her husband, and their 10-year-old daughter, but when the food finally arrived they said it was “stone cold.” Shocking, considering the pizzeria is only eight minutes away from the family’s home in Gloucester in western England.

(For those Americans wondering, dough balls are twisted balls of dough, almost like a garlic knot, except you can twist in pepperoni, ham, jalapeno, or cheese and herbs. It is available on the Domino’s U.K. menu. There’s also a hot dog twisted dough ball. And you say Yahoo doesn’t cover the important news.)

James said she first attempted to confront the delivery driver, who “just walked off.” She then spent 45 minutes on the phone with the Domino’s store hoping to be sent a replacement, which she did not receive, according to the Sun.

James decided that this would not stand — so she and her family went to the store to perform a sit-in, seeking a refund on their $28 order. “My husband dropped the boxes on the counter, but the manager refused to speak to us,” she told Gloucestershire Live.

The family waited an hour and a half before the manager threatened to press the panic button to call authorities at 11 p.m. Yet the family would not be moved, despite probably owning a microwave or some pan they could utilize to reheat the cold pizza.

Police arrived at the scene, and the unnamed female manager reported that the James family was “aggressive, abusive and had caused damage to the door.” James says these claims were not true.

“The police came and told her to refund us. At the moment I’m still waiting for it on my card so I don’t know if she actually has or not,” James told the outlet. “All I wanted was an apology and my money back, but she refused and never once apologized for the cold food.”

A Domino’s spokesperson told Gloucestershire Live: “We apologize for any upset caused to our customer and her family. We have issued a refund and some complimentary vouchers as a gesture of good will, which have been accepted. We have also reminded our team members of the high standard of service required at all times.”

A spokesperson for Gloucestershire police told the outlet that police did respond on Friday evening following an alarm activation. “We attended, but it later transpired to be a civil dispute over a customer’s delivery and we had no further involvement.”

When the moon hits your eyes like a big pizza pie? That’s amore.

When your pizza arrives after it said it’d come by? That’s a delay.

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